You did not open your practice to chase claims.

You trained for years to take care of patients. Nobody trained you to argue with a payer over a denied claim, read an explanation of benefits at nine at night, or work out why collections slipped last quarter. Yet that is where a growing share of an owner's week now goes, and most of it happens in the gaps you never get a clear view of.

The money your practice is owed is real. The only question is how much of it is quietly slipping away, and whether the software and the people you already pay for are helping you catch it or just generating more work. A practice can be busy, full, and well-run and still hand back five or six figures a year through denials that never get appealed, charges that never get captured, and patients who could not get through on the phone.

Glenwood has run revenue cycle for independent practices for 30+ years. We built this assessment to give you an honest read on where your practice actually stands, whether or not you ever become a client. You will get specifics, not a sales pitch.

What We Look At

Four places where independent practices most often lose money and time without realizing it.
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Every practice writes off money it was owed. The question is how much. We look at how quickly your claims are being abandoned, whether denials are actually being worked or just closed at day ninety, and whether your coding reflects the real complexity of the patients you see. Coding a documented level-four visit as a level-three, across a full panel and a full year, quietly adds up to real money. And if you would rather keep your current EMR, we can run the billing review on the system you already use.
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How many nights a week are you finishing notes after the family has gone to bed? Charting at home is not a badge of honor, it is unpaid hours and the slow road to burnout. We look at where your documentation time is going and whether an ambient AI scribe, which drafts the note from the visit conversation and leaves every word for you to review and approve, would give those evenings back to you.
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A call that goes to voicemail is often a patient who books down the road, or a balance that never gets paid. We look at how many calls your front desk is actually catching during the day, how many appointment and billing calls slip after hours, and whether AI phone coverage, answering, booking, sending reminders, and taking payments over the phone, would close the gap your staff cannot keep up with on its own.
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More of your revenue lives in patient pockets every year: copays not collected at the desk, balances that quietly age out, statements nobody follows up on. It is some of the easiest money to recover and some of the most commonly left behind. We look at how much of what you bill patients directly is actually coming in, and where a tighter front-desk process, automated statements, or letting patients pay over the phone would close the gap.
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What You Walk Away With

No deck full of jargon. A plain, useful picture you can act on, even if you act on it without us.

• A plain-English read on where your practice is most likely losing revenue, ranked by size so you know what to fix first.
• An honest estimate of the hours your providers and staff are spending on work that software should be doing for them.
• A clear view of which fixes tend to pay for themselves first, and which can wait.
• A straight answer on whether your current EMR, billing, and phone setup are helping you or quietly holding you back.
• No obligation to change anything. If your setup is working, we will tell you that too.