August 28, 2023

Evaluating RCM Technology: Perspectives From Three Stakeholders

The healthcare industry in the United States is renowned for its unparalleled complexity. It's like a constantly evolving maze of regulations and requirements that hospitals and private practices must navigate without compromising patient care.

Amidst this intricate landscape, as providers, you face the daunting task of maintaining financial stability and maximizing revenues. But thanks to the incredible advancements in RCM technology, you can now streamline your operations with unparalleled accuracy and speed.

The result? Significant cost reductions, increased revenue growth, and, most importantly, enhanced patient satisfaction.

In fact, according to the latest Black Book study, organizations utilizing RCM technology witnessed a significant 27% reduction in collection costs, alongside an average 6% increase in net patient revenue. These compelling findings have prompted many senior healthcare executives to embrace end-to-end RCM software platforms.

Let's delve into the world of RCM and discover how it powers the financial engines that ensure seamless operations in healthcare systems, all while delivering exceptional care to patients in need.

Conquering Healthcare Challenges Through RCM Technology

Healthcare systems have heavily relied on internally developed technologies for years to manage their revenue cycles. However, as the complexity of revenue cycle management continues to grow with changing regulations and technology advances at an unprecedented pace, healthcare providers realize the need for specialized partners in revenue cycle management.

The intricate nature of revenue management demands a deep understanding of evolving industry trends and the ability to leverage cutting-edge technology effectively. To truly grasp the significance of RCM, you need to view it from the perspectives of three key stakeholders.

1. Healthcare Providers

Tackling Patient Leakage

It's pretty common for patients to come to your healthcare facility seeking a particular service but miss out on crucial referrals for diagnostic tests or follow-up appointments. Shockingly, a recent report has indicated that hospitals experience a staggering 17% loss in revenue due to patient leakage.

This alarming statistic underscores the critical urgency for healthcare providers to develop and implement effective strategies to address patient leakage and ensure patients stay within their network.

While some providers monitor patient leakage internally, many have turned to their electronic medical record (EMR) systems for assistance. However, they express a lack of complete satisfaction with the outcomes achieved. This is precisely where a robust Revenue Cycle Management (RCM) system provides an effective solution.

RCM technology offers an up-to-date in-network provider directory that enables healthcare professionals to refer in-network specialists when necessary, preventing referral leakage. It also facilitates the electronic submission of referrals and signed orders, resulting in faster and more consistent patient conversion. Furthermore, it aids in identifying gaps within the healthcare system that could potentially lead to patient leakage, empowering healthcare executives to address these gaps and enhance their overall business model.

Analyzing Financial Reports

Healthcare providers often struggle to track the exact cause of revenue leakage due to the complex and diverse nature of healthcare revenue streams. Extracting meaningful information from financial data, identifying areas of improvement, and making informed decisions to optimize revenue can be challenging.

However, with modern RCM systems, you can access comprehensive financial reports on revenue generation, accounts receivable, claim denials, reimbursement, and collection rates. These reports enable you to quickly identify trends, patterns, and potential areas of concern within the revenue cycle. You can determine the causes of revenue leakage, gain valuable insights into areas that need improvement, and proactively address any mistakes to optimize revenue generation.

2. Patients

Streamlining Patient Payments

In this fast-paced and technologically advanced era, people constantly seek tools that make their lives easier.

When it comes to healthcare, patients have high expectations for convenience, just like they do in other consumer experiences. Up to 67% of patients prefer digital payment methods.

Furthermore, they expect clear billing statements that are easy to understand, flexible payment choices that suit their preferences, improved communication and education regarding their medical expenses, and streamlined billing systems that simplify the payment process.

A basic RCM solution solely focused on simplifying payments will fall short. With advanced RCM systems, providers can meet patient demands by offering transparent and comprehensible billing statements, various payment options, enhanced communication and education about healthcare costs, and efficient billing processes.

Glenwood prioritizes excellent patient support by offering a dedicated toll-free helpline printed on patient statements. This convenient channel allows individuals to communicate their billing queries easily. Our representatives are readily available to provide prompt assistance and address all concerns that patients may have. These measures foster transparency, empowering providers to ensure patients receive guidance and support for their billing inquiries.

Expediting Prior Authorization

No one likes to wait, especially when it comes to matters concerning their health.

Extended wait times for prior authorizations can be a significant setback that pushes your patients to seek services from your competitors. It's understandable; patients want to avoid unnecessary delays. 

By leveraging RCM technology, you can expedite prior authorizations and reduce wait times, effectively addressing this issue. It facilitates automation and streamlines processes resulting in faster approvals. Timely authorizations ensure prompt access to necessary care, enhancing treatment effectiveness and overall outcomes.

3. Staff

Mitigating Labor Shortage

Beyond the clinical staff shortage, the healthcare industry is grappling with a significant labor shortage in the RCM/billing department. In fact, 9 in 10 healthcare executives acknowledge this challenge.

The scarcity of skilled professionals in these critical roles exacerbates the already complex nature of billing processes, resulting in increased administrative burdens. This not only heightens the risk of billing errors but also hampers the efficiency of patient service, ultimately resulting in a negative patient experience.

Fortunately, RCM technology provides a viable solution to overcome these challenges. By enabling automation, it enhances accuracy and improves billing efficiency. This, in turn, leads to improved financial performance, increased staff productivity, and, ultimately, better patient care and satisfaction.

Furthermore, keeping up with the ever-changing healthcare regulations while providing excellent patient care can be challenging for physicians. It's a lot to handle!

Here, RCM systems play a vital role. An advanced RCM system empowers physicians to stay ahead of ever-changing regulations, identify potential compliance issues, and ensure adherence to coding guidelines.

Empower Your Practice with GlaceRCM

RCM platforms streamline revenue management. However, relying on a basic RCM platform from any third-party vendor is insufficient for revenue optimization. To maximize benefits from federal regulators, ensure your RCM vendors are proficient in implementing the law. This will help you avoid a penalty of 9% in the MIPS adjustment payment.

To maximize revenue potential, you must partner with vendors who provide advanced revenue management solutions and comply with changing regulations. GraceRCM offers customizable processes tailored to meet your specific workflow needs. Moreover, we prioritize staying up-to-date with all necessary certifications to ensure compliance with regulatory requirements. We do the heavy lifting so you can devote yourself to what you do best — providing exceptional care.

GlaceRCM/EMR - Billing Service For Private Practice

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